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2010 Dawn of a New Day

Concurrent with the fifth anniversary of The Internet Services Disruption memo, I wrote this to frame a view of Microsoft’s most significant opportunities moving forward in a technology world now branching out beyond the PC.

2005 The Internet Services Disruption

Months after arriving at Microsoft, I penned this memo to senior staff intending to frame some of the challenges and opportunities facing the company at the juncture of a material shift from a world of “software” to a world of services and service-enhanced software.